FAQ

Below are frequently asked questions regarding DF GOLD AND ITEMS purchase. If your questions are not answered below, please contact us by Live Support or 24/7 Email Support.

Q: Why do you need to verify my personal and payment details?

A: In an effort to protect our customers from fraud we require an authorization be done. This gives us a chance to insure children or someone else has not placed an order without the buyer's knowledge.

Q: What if I don't have a PayPal account?

A: You can still order with us even if you don't have a PayPal account. We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process, once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card.

Q: Is this business safe and legal?

A: We has conducted business for over 1 year, and served thousands of customers. We conduct scores of transactions per day. The stock we have available has been purchased legitimately from game players and professionals the world over who chose to sell their excess. During the entire process of acquiring the virtual currency to selling it to our customers, no real world laws are broken.

Q: I found a cheaper website, can you guys price match?

A: No. Although we do not offer price matching we do make an effort to be competitive on our pricing. Sometime we are less, some times we are little more but in the end it's the safety &excellent customer service that brings customers back time and again.

Q: How long does delivery take?

A: If your order is in stock we can usually deliver within 5 to 15 minutes. However, deliveries can occasionally take up to 60 minutes or longer depending on order volumes and game server traffic.

Q: What is your policy on refunds or problematic orders?

A: We guarantee delivery of all our orders; however we understand that circumstances may arise when you may request a refund for an order that has yet to be delivered. You may request a complete refund for any order that has yet to be delivered. However, we cannot provide refunds for currencies that have been fully delivered to your character. If you receive your currency and decide you no longer want it, please contact us and we will do our best to find a solution.

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